Liar, Liar (So They Say)
I always knew my complaint would reach no safe port. When my tire got blasted by the object lying in the middle of the lane on the tollway, I knew I was on my own. Now, five months after it happened, my certainty has been confirmed. The insurance called me yesterday at midday to tell me my claim against the tollway AP-9, run by Audasa, an affiliate of Grupo Itínere, which in itself belongs to Citigroup (we're talking big, big money, and big, big money always wins), was deemed unfounded. They are calling me a liar. They claim there was no object lying in the lane, and that no call was made that day to complain of one. They say I have no proof of anything happening. Yet, I called the central offices on their direct SOS line from a booth on the highway, which records all the calls. I distinctly remember the person on the other side saying that, yes, there had been a complaint about the object earlier. The maintenance crew did come and change the tire for me. Yet now they are sayi...